What is BodyFactory?

BodyFactory was founded by Robert Green 16 years ago. From day one, Robert had the vision to improve his clients’ lifestyles for the better. He witnessed first-hand the lack of a simple instruction booklet on life and how to better it through diet, fitness and spiritual awakening. His goal therefore became one of creating a fun and easy way to enhance life for individuals. He wanted to design an environment that was non-judgmental, easily understood, and more importantly, one that produced a fun way to take pleasure in exercise, nutrition and health. BodyFactory has become this dream environment.

BodyFactory stores provide a tantalizing, sensory experience for its customers. There are a myriad of products to smell and sample, taste and touch. Everything is hands-on to provide the ultimate shopping experience. BodyFactory has an inviting charm that allows anyone with a desire, to experience a better life through its quality products, professional staff, knowledgeable experience, and pleasurable atmosphere.

The original store was located in Simi Valley, California. Over the years, we’ve opened other retail locations in Hollywood, Palm Springs, Los Angeles and West Hollywood. BodyFactory is currently expanding to the East Coast.

For more about our company history, read About Us.

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Where are your retail stores located?

Hollywood

6366 Sunset Blvd, Hollywood, California 90028 323.469.2639 (BODY)

Palm Springs

155 South Palm Canyon Drive, Palm Springs, California 92262 760.324.5354

West Hollywood

8591 Santa Monica Blvd., West Hollywood, California 90069 310.358.5552

Corporate

1425 North Cherokee Avenue, Suite 93547, Los Angeles, California 90028-9993

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Company Information

How can I learn about employment opportunities with BodyFactory?

We have everything we need to become the greatest Lifestyle Store in America. Except You. We accept applications online, by mail, or in person at any retail location.
Please see Careers

Are franchise opportunities available?

Thank you for your interest in franchising. At the present time, we are 100% company-owned stores. Our dedication to quality and strict service guidelines mandate that we keep total control of our stores. However, we are taking information from interested, qualified participants for future franchise opportunities.

How do I contact your marketing or Media representative?

Please see Contact Us

Do you sell wholesale to other retail stores?

Yes. For more information, please contact our Brands Division at 888.263.9322.

How do I SUBMIT A REQUEST FOR FINANCIAL OR GIFT DONATIONS, SPONSORSHIPS AND/OR PRODUCT PLACEMENT?

Please see Contact Us

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Products

How can I order the BodyFactory T-shirt worn on the television show Real World Hollywood?

Due to the incredible demand for this particular T-shirt, we are currently out of stock. We do have our newest comfortable logo T-shirts made of 100% cotton. They’re available in slate grey with blue and green lettering. Adult Male/Female sizes in Extra Small, Small, Medium, Large and Extra-Large.

Please Click Here to order.

What is BodyFactory’s Product Guarantee?

We have selected products for their outstanding quality and results and hope you will be delighted with your purchase. If, for any reason, you or those who receive your gifts are not pleased, within 14 days of receipt we will gladly accept your return and replace your purchase or offer a full refund.

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Shopping

How can I unsubscribe from your email newsletters?

At the bottom of our newsletters is a "Unsubscribe" link. Clicking it immediately removes your email from the list. Nothing more is needed. You may be asked to take a short survey after unsubscribing, but completing it is optional. You are already unsubscribed when the survey opens.

Do your retail stores carry the same products as the Web site and the catalog?

While our retail stores offer the widest variety of products, many of these products are also offered on our Web site and through our catalog.

If I order online or by telephone from the catalog, can I pick up my order at one of the retail stores?

Yes. There is an option in the Checkout section that offers in-store pickup. You may also call any of our retail stores directly to order any products they carry, which they will ship or hold for you to pick up in person.

How do I purchase a gift card online?

To purchase a gift card online, click here.

We will send the gift card via UPS Ground service in a beautiful mailer with your personal message. The shipping charge for gift cards is $5.00, regardless of gift card amount. Credit cards are not charged until your order ships, and at that time, the correct amount for shipping is charged.

How can I redeem my gift card?

You can redeem a gift card on our Web site, by phone, by mail, or in person at our retail stores. On the Web site, the gift card number will be entered under the Payment Information section of checkout. By phone, please provide the gift card number at time of Payment. In person: Simply present it when you make a purchase at any of our retail stores. For more information, please call our Customer Service Center at 888.263.9322.

To obtain account balance, please call our toll-free number at 888.263.9322.

What forms of payment do you accept?

For your convenience, we accept Visa, MasterCard, Discover and American Express, when you order online or over the phone. We also accept checks or money orders for Web Orders. If you place the order by phone and wish to pay by check or money order, we can put your order on hold until we receive your payment in the mail.

How is sales tax calculated?

There is no sales tax on products shipping to states where we do not have a retail location. For orders shipped to California,  7.75% sales tax is added.

How do I use a promotion code?

While checking out, there is a Promotional Code box in the bottom of the Shopping Cart. Simply enter your code and click “Apply.” Please note that customers may only use one promotional code per order.

How can I track my shipment?

If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail.

How do I change or update my order?

You can review the details and status of any order you have placed via Your Account. For orders that have already been shipped, you can confirm the date and method of shipment and get a tracking number. If your item has not been shipped, please call our toll-free number at 888.263.9322 (BODYFACTORY) and speak with one of our associates.

What is your return policy?

Our policy is simple. We want you to be completely happy with your order. If you are not satisfied with your purchase, we promise a refund, credit or exchange. BodyFactory will accept merchandise returns within 14 days of receipt and will issue a credit or refund at the time of return only with a valid purchase receipt.

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Shipping

Which shipping company do you use?

We ship via United Parcel Service (UPS) and the United States Postal Service (USPS). You can track the shipment of your package directly with them at www.ups.com or by calling 800.742.5877 (800.PICK.UPS), or by www.usps.com or by calling 800.275.8777 (800.ASK.USPS).

How much is shipping?

Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. To estimate shipping costs, place an item in your cart and then click the Proceed to Checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change.

When do you ship?

All items are shipped from our fulfillment center in Riverside County or directly from our purveyors. We strive to ship orders the same day they are placed, but in some instances orders may require 2 business days to ship. Orders for in-stock items placed by 5 p.m. Eastern Standard Time (EST), will ship same day.

Where do my online, telephone and catalog orders ship from?
All items are shipped from either our fulfillment center in Riverside County or directly from our purveyors.

Do the retail stores ship products?

Yes, our retail stores will ship any product they carry.

Do you ship to PO Boxes, APO/FPO or international addresses?

We are unable to ship outside the 50 United States. We ship to PO Boxes, APO's and/or FPO's via USPS.