A True Guarantee

Our policy is simple. We want you to be completely happy with your order. If you are not satisfied with your purchase, we promise a refund, credit or exchange.

Returns and Exchanges

BodyFactory will accept merchandise returns within 14 days of receipt and will issue a credit or refund at the time of return only with a valid purchase receipt. A valid purchase receipt is an original sales receipt, gift receipt or packing slip. Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

We appreciate your understanding that BodyFactory merchandise may only be returned in person to one of our BodyFactory stores or by mail. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.

By Mail

To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to the BodyFactory address on your packing slip. If you do not have a packing slip, please call us at 888.263.9322 (BODYFACTORY).

Mail to:

BodyFactory
ATTN: Returns Department
155 South Palm Canyon Drive
Palm Springs , California 92262

Store Purchases

Any BodyFactory merchandise purchased in store should be returned for a refund at the BodyFactory store where it was purchased.

Please note: When a gift is returned, a BodyFactory merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from BodyFactory stores, catalog and online.

All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit or exchange to be issued.

REFUNDS

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 6 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Items that are opened or returned more than 14 days after delivery will receive a partial refund.